Terms and Conditions

Sortio is designed to help organize your files using AI-powered algorithms. You are responsible for any changes made to your file system using our app. By using Sortio, you confirm that you have the legal right to access and modify all files you process with our application.

You agree not to use Sortio for any illegal or unauthorized purpose, including but not limited to organizing files that infringe on intellectual property rights, contain malicious code, or violate applicable laws.

Sortio is a general-purpose file organization tool. It is not designed or intended to process, store, or transmit data that is subject to specific regulatory requirements, including but not limited to:

• Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA);
• Education records protected under the Family Educational Rights and Privacy Act (FERPA);
• Data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR);
• Payment Card Industry Data Security Standard (PCI DSS) cardholder data;
• Classified or controlled unclassified information (CUI) subject to government handling requirements.

You are solely responsible for ensuring that the files and data you process through Sortio comply with all applicable laws, regulations, and industry standards. Do not submit regulated data to Sortio unless you have a separate written agreement (such as a Business Associate Agreement) in place with us that specifically authorizes such use.

SORTIO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APPLICATION WILL BE ERROR-FREE, UNINTERRUPTED, FREE FROM HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY, OR PERFORMANCE OF THE APPLICATION OR THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE APPLICATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SORTIO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use the application;
• Any changes, movement, deletion, or reorganization of your files by the application;
• Unauthorized access, use, or alteration of your data;
• Any errors or omissions in the application's functionality;
• System failures or data loss, including those resulting from the application's operations;
• Any damages whatsoever, even if foreseeable, resulting from use of the application.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Paid Sortio subscriptions, including Pro Monthly and Pro Annual, renew automatically at the end of each billing period until you cancel. By starting a subscription, you authorize us (and our payment processor, Stripe) to charge your payment method on each renewal date at the then-current price for your plan.

Cancellation. You can cancel at any time in the app at Settings, Subscription, or through the Stripe Customer Portal link included in every receipt. Cancellation stops future renewals and takes effect at the end of the current billing period; cancellation is not the same as a refund request.

Annual plan pre-renewal reminder. For annual plans, we send a pre-renewal reminder by email approximately 30 days before the renewal date, in compliance with the California Automatic Renewal Law (Business and Professions Code section 17600 et seq.) and equivalent state statutes.

EU and UK 14-day right of withdrawal. Consumers in the EU and UK may withdraw from an annual subscription within 14 days of the initial purchase or renewal date and receive a pro-rata refund under the Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.

Refunds. See our Refund Policy for monthly, annual, surprise-renewal, and Mac App Store rules.

Please read this section carefully. It affects your legal rights.

Except for the carve-outs described below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of Sortio (a "Dispute") will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect (the "JAMS Rules"). The arbitration will be conducted in San Francisco, California, or remotely by video at the claimant's election. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Carve-outs. The following Disputes are not subject to arbitration: (i) claims to enforce, protect, or determine the validity of intellectual property rights (including injunctive or other equitable relief); and (ii) claims that may be brought in a small-claims court that has jurisdiction over the parties.

Class-action waiver. The parties agree that any arbitration or court proceeding under this section will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

30-day arbitration opt-out. You may opt out of this binding arbitration provision by sending written notice within 30 days of first accepting these Terms (or, for existing users, within 30 days of the effective date of this revision) to marcus@getsortio.com. Your notice must include your full name, the email address associated with your Sortio account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Severability. If the class-action waiver is found unenforceable, the entire arbitration provision is void and the dispute will proceed in court as described in the Governing Law section above. The rest of these Terms remain in effect.

We may modify these Terms from time to time. If a revision is material, we will provide at least 30 days' notice by email and in the app before the new terms take effect. By continuing to use the Application after that effective date, you agree to the revised Terms.

Examples of material changes include: an increase in subscription price (excluding initial-purchase-only promotional pricing), expansion of permitted data sharing with new categories of third parties, a change to the binding arbitration or class-action waiver provisions, a change to the categories of data processed by AI features, or a new category of sub-processor. Bug fixes, clarifications, broken-link corrections, and typographical edits are not material.