Refund Policy

Monthly subscriptions

Monthly Pro subscriptions renew automatically every month until you cancel. We do not refund partial months. If you cancel, your subscription remains active through the end of the current billing period and is not renewed thereafter.

Annual subscriptions

Annual Pro subscriptions are refundable on a pro-rata basis if you request a refund within 14 days of the initial purchase or renewal date, in line with the EU Consumer Rights Directive (Directive 2011/83/EU) and UK Consumer Contracts Regulations 2013. After 14 days, annual subscriptions follow the same partial-period rule as monthly subscriptions.

Annual renewals receive a pre-renewal reminder by email approximately 30 days before the renewal date, in compliance with the California Automatic Renewal Law (Business and Professions Code 17600 et seq.).

Surprise renewals and goodwill refunds

If you were not aware that your subscription renewed, contact us within 30 days of the renewal charge. We will, in good faith, refund the surprise renewal and cancel future renewals. Goodwill refunds are at our discretion outside the windows described above.

Mac App Store and Apple in-app purchases

Purchases made through the Mac App Store or any Apple in-app purchase flow are handled by Apple. Request refunds through reportaproblem.apple.com. We cannot issue refunds for purchases we did not collect.

How to request a refund

• Email marcus@getsortio.com (you can also use marcus@getsortio.com) from the email address linked to your account.
• Include your account email, the transaction date, the approximate amount, and a short note describing the request.
• We respond within 7 business days. Approved refunds are issued through the original payment method by Stripe and may take 5 to 10 additional business days to appear, depending on your bank.

Cancellation

You can cancel anytime in the app at Settings, Subscription, or through the Stripe Customer Portal (a link is emailed with every receipt). Cancellation stops future renewals; it is separate from a refund request.

Disputes

If you disagree with our refund decision, you may pursue the dispute resolution options described in our Terms and Conditions.